Privacy Policy

Overview

Culture Hub Limited (trading as “CultureHub”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.culture-hub.com or use our services.

We are a company registered in England and Wales under company number 16520584, with our registered office at 29 Coppice Farm Road, Ripley, Derbyshire, England, DE5 3NZ. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB957334.

We are the data controller responsible for your personal data and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide Directly

We collect information you provide when you:

• Complete our contact form
• Subscribe to our communications
• Request information about our services
• Participate in our training programmes
• Correspond with us via email

This may include:

• Name and job title
• Contact information (email address, phone number)
• Company name and size
• Professional interests and training needs
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• General location (country/city level)

How We Use Your Information

We use your information to:

• Provide our services: deliver training programmes and development experiences
• Communicate with you: respond to enquiries, provide information about our services, and send relevant updates
• Improve our services: understand how our website is used and enhance user experience
• Customise content: tailor our services to your organisation’s needs
• Comply with legal obligations: meet our legal and regulatory requirements
• Marketing: with your consent, send you information about our services that may interest you

AI-Powered Tools

Some of our services incorporate AI-powered tools, including but not limited to Jaime (our AI practice and measurement tool), CultureHub 360 (AI-powered feedback), and DISC profiling. Where your personal data is processed through these tools:

• Data is processed in accordance with this Privacy Policy
• We use reputable third-party AI providers who are contractually bound to protect your data
• Voice interview transcripts generated through our 360 feedback tool are deleted immediately after AI processing, they are never stored permanently
• We do not use your personal data to train third-party AI models
• All AI processing is subject to appropriate technical and organisational safeguards

For full details of our third-party AI providers and their data processing terms, please contact us at info@culture-hub.com.

Legal Basis for Processing

Consent

Where you have given clear consent for us to process your personal data for specific purposes, such as marketing communications.

Contract

Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legitimate Interests

Processing necessary for our legitimate interests or those of a third party, such as:

• Providing and improving our services
• Responding to enquiries
• Maintaining business records
• Ensuring network and information security

Legal Obligation

Processing necessary to comply with legal obligations, such as tax and accounting requirements.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information with:

• Service providers: trusted third parties who assist in operating our website and delivering our services (including AI tool providers, email services, and hosting providers)
• Professional advisers: lawyers, accountants, and other professional advisers
• Legal requirements: when required by law or to protect our rights
• Business transfers: in connection with any merger, sale of company assets, or acquisition

All third parties are required to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit
• Regular security assessments
• Limited access to personal information
• Staff training on data protection
• Secure data storage and disposal procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: request a copy of the personal data we hold about you
• Right to Rectification: request correction of inaccurate or incomplete personal data
• Right to Erasure: request deletion of your personal data in certain circumstances
• Right to Restrict Processing: request limitation of processing in certain circumstances
• Right to Data Portability: receive your data in a structured, commonly used format
• Right to Object: object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: withdraw consent at any time where processing is based on consent
• Right to Complain: lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@culture-hub.com.

Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our site.

Types of Cookies We Use

• Essential cookies: required for the website to function properly
• Analytics cookies: help us understand how visitors interact with our website
• Marketing cookies: used to track visitors across websites for marketing purposes (only with your consent)

You can control cookies through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

To determine appropriate retention periods, we consider:

• The nature and sensitivity of the personal data
• Legal and regulatory requirements
• The purposes for which we process your data
• Whether we can achieve those purposes through other means

International Transfers

Your information may be transferred to and maintained on servers located outside of the UK. We ensure that any international transfers of personal data are protected by appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner’s Office.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically.

For significant changes, we will notify you via email or through a prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Culture Hub Limited
Trading as: CultureHub
Company Number: 16520584
ICO Registration: ZB957334
Registered Office: 29 Coppice Farm Road, Ripley, Derbyshire, England, DE5 3NZ
Email: info@culture-hub.com

Data Protection Officer

For data protection queries, please contact us at info@culture-hub.com with “Data Protection Query” in the subject line.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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